Priya Pearlin

About Priya Pearlin

Customer-centric technology and delivery leader with credible experience helping enterprises and SaaS companies turn complex implementations into predictable, scalable outcomes. I currently lead a 45-member Customer Success and Delivery organization at ManageArtworks, owning onboarding, customer success, and platform migrations for a global customer base.I’m known for building high-performing teams and pragmatic PMO frameworks that drive clarity, accountability, and execution discipline. My leadership style is hands-on and collaborative—aligning product, engineering, and customer teams to accelerate time-to-value and deepen client partnerships.Across roles at Infosys, PayPal, Pellucid, and product-focused companies, I’ve consistently worked at the intersection of delivery, customer experience, and growth. I care deeply about developing people, strengthening operating models, and ensuring customer success translates into durable business impact.

Experience

1. Head of Delivery and Customer Success

   ManageArtworks

   Oct 2024 — Present · Chennai, IN

   Currently leading a 45-member Customer Success and Delivery team at ManageArtworks, a high-growth SaaS company aiming to double revenues YOY. I oversee onboarding, customer success, and version migration functions—driving customer-centric delivery, streamlining onboarding, accelerating migration, and aligning cross-functional teams to product commitments. I\'m actively integrating AI tools to optimize project management, automate documentation, and enhance customer onboarding experiences. A strong believer in people-first leadership, I coach and enable my teams on strategic planning, risk management, customer success excellence, and stakeholder communication. With over 25 years of global experience, I bring strategic depth in delivery leadership and AI-driven process optimization for enterprise clients across retail, CPG, and pharma sectors.

Education

• Stanford University

  Seed Transformation Program, Business Administration and Management, General

  2017 — 2018

• Accredian

  Global Certificate in Data Science

  2019

Skills

• Software Project Management
• Sdlc
• Pmp
• Requirements Analysis
• Program Management
• Pre-Sales
• Agile Methodologies
• Global Delivery
• Vendor Management
• Agile Project Management
• Requirements Gathering
• IT Strategy
• Project Portfolio Management
• Pmo
• Enterprise Architecture
• Project Management