Priya Patel
System Administrator @Children's Treatment Network (CTN)
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WORK HISTORY
System Administrator @Children's Treatment Network (CTN)
Barrie, ON, CA
Own administration and optimization of CRM and internal enterprise systems supporting users, including authentication, role-based access, security groups, and permissions.• Coordinate cloud software updates, system patching, and server maintenance to maintain uptime and improve reliability.• Lead incident and problem management (ITIL) for high-priority system issues, performing root-cause analysis and implementing preventative controls to reduce repeat incidents.• Design and execute SQL queries to support operational reporting, audits, compliance reviews, and ongoing data quality improvements.• Partner with Information Management and analytics teams on data governance, metadata standards, and ETL workflows, ensuring consistency and accuracy across reporting platforms• Develop and monitor KPIs and dashboards to enable data-driven decision-making for leadership and operational teams.• Provide evidence, logs, dashboards, and documentation during internal and external audits.
EDUCATION
Georgian College
Diploma of Education
Sardar Patel University, Vallabh Vidyanagar
Bachelor of computer application
ABOUT PRIYA PATEL
Hardworking professional committed to continuous learning and growth. Experience in managing and optimizing CRM platforms to improve business workflows and reporting. Skilled in configuring workflows, user permission and data structures, and in developing dashboards and reports. Adept at bridging technical and business terms to deliver user-focused solutions and actionable insights.
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