Priyanshu Saxena
Sr. Support Engineer | Expert in Desktop Support, Windows Server, and Network Administration | System & Network Troubleshooting | Office365, Outlook, VPN, Firewall | PHP, Python | Open to Full-time & Remote Roles
- Role
- Information Technology Support Engineer at Intouch Consumer Care Solutions
- Location
- Bareilly, UP, IN
- LinkedIn followers
- 500 followers
About Priyanshu Saxena
I’m a System Administrator with 4+ years of experience in enterprise IT infrastructure…
Experience
Information Technology Support Engineer
Intouch Consumer Care Solutions
Jun 2024 — Present · Bareilly, IN
Sr. Support EngineerIntouch Consumer Care Solutions Pvt. Ltd. Onsite at Mall Management Office, Phoenix United Mall, Bareilly, Uttar Pradesh, India Jun 2024 - Present🧑 Full-time | On-siteRole Overview:Provided comprehensive L1 & L2 IT support and system administration for mall management operations and retail outlets, ensuring high availability and performance of IT systems across network, infrastructure, and end-user environments.Key Responsibilities:• Delivered hands-on support for desktops, laptops, printers, and network devices—covering installation, configuration, troubleshooting, and maintenance (hardware & software).• Created and managed SFTP user accounts and securely transferred daily encrypted sale files to designated server directories.• Supported PosPatrol and ADSR tools, working with MySQL, Oracle databases, APIs and customizing JSON/XML configuration files for proper data processing.• Administered Windows Server 2012–2019, including user account management, Active Directory (AD), Group Policy, DNS, DHCP, and system backup operations.• Managed Microsoft Office 365 and Outlook configurations, OST and PST file troubleshooting, and resolving email access and sync issues.• Maintained LAN/WAN networks, static/dynamic IP configuration, VLAN setup, and resolved issues related to routers, switches, Wi-Fi, and cabling.• Configured and supported VPN access, Remote Desktop Protocol (RDP), and remote support tools like AnyDesk and TeamViewer.• Ensured endpoint security by configuring firewall rules, antivirus, and applying regular OS updates and security patches.• Monitored system performance, conducted OS patching, and performed regular maintenance to ensure uptime and data integrity.• Tracked and managed IT inventory, procurement coordination, and ensured software license compliance.• Provided user support and technical training to internal staff and retail brand partners, both onsite and remotely.
Education
Mahatma Jyotiba Phule Rohilkhand University
Bachelor of Science - B.Sc
National Skill Training Institue, Dehradun, UK
Crafts Instructor Training Scheme (CITS)
2020 — 2021
Government ITI
Information and Communication Technology System Maintenance (ICTSM)
2018 — 2020
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