Priyanshu S.
Technical Support Specialist | ITIL | ServiceNow | SQL | O365 Admin Exchange | MS Sentinel & Defender | Incident & Change Management | SLA Delivery.
- Role
- Technical Process Specialist at Infosys BPM
- Location
- Kanpur, UP, IN
- LinkedIn followers
- 500 followers
About Priyanshu S.
IT Project & Operations professional with 4+ years of experience in IT service delivery, PMO support, and stakeholder coordination. Currently working as Technical Process Specialist (SME) at Infosys, supporting SLA governance, reporting, and process improvement. Seeking Assistant Manager / PMO roles.My expertise includes: Security Operations: Implementing and managing alerts, playbooks, and monitoring through Microsoft Sentinel & Defender. Service Management: Skilled in ServiceNow, ITIL framework, and SLA adherence for efficient incident, change, and problem management. Data-Driven Insights: Proficient in SQL & Excel for reporting, data analysis, and identifying trends to improve processes. Process Excellence: Ensuring IT service continuity by aligning business goals with IT operations through ITIL best practices.
Experience
Technical Process Specialist
Jul 2025 — Present · IN
As a Technical Process Specialist at Infosys BPM, I support IT operations by managing tools like Azure AD, Microsoft Sentinel, Defender, Intune, and ServiceNow. My focus is on identity & access management, security operations, and process automation using PowerShell — ensuring seamless service delivery and continuous improvement.
Education
University institute of engineering and technology CSJMU Kanpur
Bachelor's degree
2017 — 2021
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