Priyanshu Modak

Student at NMIMS

Role
Customer Service Specialist at Amazon
Location
Mumbai, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Priyanshu Modak

As an AI engineer, I specialize in designing and optimizing artificial intelligence systems, particularly in natural language processing (NLP). My expertise encompasses machine learning, deep learning, and neural networks. I develop AI solutions for various applications such as language translation, sentiment analysis, and question answering, ensuring they\'re efficient, accurate, and scalable.

Experience

  1. Customer Service Specialist

    Amazon

    May 2025 — Present · US

    Handled customer inquiries, complaints, and requests with a focus on swift resolution and high satisfaction.Assisted customers via channels, maintaining professionalism and empathy in all interactions.Achieved performance targets in response time, resolution rate, and customer satisfaction scores.

Education

  • Manipal University Jaipur

    Bachelor of Business Administration - BBA

    2024 — 2027

  • SVKM's NMIMS Mukesh Patel School of Technology Management & Engineering

    Bachelor of Technology - BTech

    2021 — 2027

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Priyanshu Modak — Customer Service Specialist at Amazon in Mumbai, MH, IN | Unifers