Priyanshu Gupta

About Priyanshu Gupta

As a Data-Driven Innovator, I specialize in transforming data into actionable insights that drive business growth. With hands-on experience as a Data Analyst Intern at NAAI, I contributed to a 25% sales increase and improved operational efficiency by 18%. My expertise spans SQL, Power BI, Python, and the MERN Stack, allowing me to lead data-driven projects across industries.A graduate from DTU (B.Tech in Mechanical Engineering), I have a proven track record of optimizing processes, reducing churn rates, and developing impactful data strategies. From analyzing market trends to boosting client retention, I excel in fast-paced environments where innovation is key.I’ve successfully led initiatives like T20 World Cup Data Analysis and Road Accident Analysis, enhancing decision-making with insightful dashboards and data models.Beyond technical skills, I value cross-functional collaboration, critical thinking, and leadership—skills I honed through internships and academic projects.Let’s connect if you\'re looking for someone to help your business thrive with data and innovation!

Experience

1. Business Analyst Intern

   Spinny

   Dec 2024 — Present · Gurugram, IN

   Built an automated performance tracker and incentive leaderboard for ~60 customer experience agents and team leaders, integrating key metrics like resolution rate and quality score. Automated daily updates via Bitbucket, Airflow, Python, and SQL, driving competition and optimizing performance accountability.2. Analyzed six months of customer ticket data across RC, insurance, FASTag, and HSRP categories, uncovering key trends and inefficiencies. Insights shaped future strategy, projected to enhance ticket resolution efficiency by 5-7% per month.3. Identified high-satisfaction customers (4+ ratings) and engineered a data-driven outreach strategy to boost brand perception. Hypothesis-driven insights are expected to increase online reputation metrics by 10%, strengthening Google GMB ratings.