Priyansh Pandey
L3 System Engineer @UltaHost | Technical Enthusiast | Obsessed with Customer Success
- Role
- L3 System Engineer at UltaHost
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
Experience
L3 System Engineer
Nov 2023 — Present · Lucknow, IN
Manage and lead the L2 support team, focusing on training, mentoring, and developing their skills to ensure they provide exceptional customer service. Oversee the performance and efficiency of the support team, using feedback and monitoring tools to drive continuous improvement. Play a critical role in coordinating the setup and support of various web hosting products, including Dedicated Servers, Shared Hosting, Game Servers, and Windows/MacOS Hosting services, ensuring the team is well-equipped to handle complex technical issues. Foster a culture of empathy and support within the team, promoting a positive and professional environment that prioritizes customer satisfaction and team collaboration.
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