Priyanshi Patel

Financial Service Advisor Fraud Analyst @Mjr Capital Services Inc

ON, CA

Assisted clients with a broad range of financial services, including account openings, loan applications, and transaction processing, while delivering exceptional customer service.• Promoted and cross-sold financial products such as savings accounts, credit cards, and loans based on individual client needs and financial goals.• Conducted account reviews and financial assessments to enhance client outcomes and improve product utilization.• Handled daily cash transactions and managed a cash drawer with accuracy, ensuring end-of-day balancing without discrepancies.• Utilized financial software and CRM tools to document client interactions, manage workflows, and maintain accurate account records.• Monitored and analyzed transactions using TSYS to detect suspicious activity, contributing to fraud prevention efforts.• Investigated various fraud cases—including ATO, counterfeit cards, and fraudulent applications—ensuring compliance with PCI DSS and internal policies.• Collaborated with Risk, Compliance, and Customer Support teams to resolve fraud cases, process chargebacks, and verify transaction legitimacy.• Prepared detailed investigative reports and supported fraud recovery efforts through coordination with financial institutions and law enforcement.

CHARUSAT

B.TECH, Information Technology

Knowledge High School,Nadiad

12 Science, Higher Secondary Education

Centennial College

Postgraduate Degree, Computer Software Engineering