Priyanshi Sharma
Service Delivery & ITSM Governance Analyst | CAB Lead | SLA & Incident Management | ServiceNow | ITIL 4 Certified
- Role
- Analyst at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Priyanshi Sharma
ITSM & Service Delivery professional with 2+ years of experience at HCLTech managing Incident, Change, and Governance operations for a South Africa-based mining enterprise.I currently lead Change Advisory Board (CAB) sessions, coordinate bridge calls during major incidents, and conduct weekly/monthly client governance meetings. I own the SLA reporting lifecycle and have consistently maintained 100% SLA compliance through proactive monitoring and risk tracking.My core strengths include:• Incident & Change Management• SLA Governance & KPI Reporting• CAB & Bridge Coordination• Client Stakeholder Communication• Audit Readiness & ITSM Compliance• ServiceNow Reporting & Dashboard PreparationI am actively exploring opportunities in Service Delivery, ITSM Governance, and Performance Management roles where I can contribute through ownership-driven service excellence.
Experience
Analyst
Jan 2025 — Present
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