Priyanshi Arora
Client Relationship & CRM Professional | 30+ International Accounts | 30% Retention Growth | Customer Success & Account Management
- Role
- Team Lead - Crm at Ethane Web Technologies Pvt. Ltd
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Priyanshi Arora
Every brand has a story. My job is to make sure the right people hear it. I\'ve…
Experience
Team Lead - Crm
Ethane Web Technologies Pvt. Ltd
Jan 2024 — Present · New Delhi, IN
Manage portfolio of 30+ international client accounts across US, UK, and Australia, serving as primary point of contact for relationship management, issue resolution, and retention strategies- Improved client retention by 30% through proactive communication, strategic CRM workflows, and personalized engagement plans that address customer pain points- Lead cross-functional collaboration with SEO, content, and analytics teams to align digital efforts with client objectives and improve campaign performance- Handle complex client escalations and service recovery situations while maintaining high satisfaction scores and long-term partnerships- Promoted to Team Lead role within 6 months based on client management performance and ability to drive measurable retention outcomes- Use AI-powered CRM tools and data analysis to optimize workflows, track engagement patterns, and make strategic decisions for account health- Mentor team members on client communication best practices, relationship management, and effective use of CRM systems
Education
Hansraj College
Digital Marketing Professional Course, Digital Marketing
2022 — 2022
University of Delhi
Master of Business Administration - MBA, Marketing and operations
Hansraj College
Bachelor of Commerce - BCom
Deen Dayal Upadhyaya College
Training Program, Fundamentals of Information Technology
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