Priyank Choudhary

About Priyank Choudhary

I come from an IT background wherein I worked for companies like TCS and Diageo. Started my career with Assistant System Engineer role in TCS and got the first project at a client site Diageo. Working as an ASE for couple of years, during which I made myself capable to handling multiple projects at a time by working with several teams. With couple of years of learning and experience in my role, I was offered and accepted, job from the client with a promoted role of IS Analyst. Working in these roles, I have learned managing system administrators, vendor management, delivering projects with product team, HR, Finance, Operations, and Service Delivery for smooth and effective run of organization with minimal cost. Some of the skill I possess are IT Operations, IT Service Delivery, ITIL, Service Delivery Management, IT Consulting, IT Service Management, ServiceNow and IT Infrastructure Management, Green belt - Lean Six Sigma.With my experience in ADP leading Insurance Services teams to ensure seamless operations by setting up the vision, direction, and culture of the team, managing monthly clients for US-based Small Business Services (SBS) clients. I posses the expertise to carry out a task in a most efficient manner, along with skill of bringing the best out of the team members- Most popular leader award for two times in consecutive quarters- Chief Productivity Officer Award winner at Diageo- Lead several automation projects and completed them efficiently- Nationwide Interactive Maths Olympiad (AIR - 1162, State rank -162, School rank - 1)- Served rotary club (junior)

Experience

1. Assistant Operations Manager

   ADP

   Jul 2022 — Present

   Leading and managing Insurance Services team; responsible for the overall direction and performance of the teams.Managing monthly insurance profile activations for US-based Small Business Services (SBS) clients.Spearheaded projects on application issues, enhance fixing conflicts and errors by streamlining the process.Executed automation policy renewals, resulting in yearly savings of over 400 hours.Working with the Carrier Relations Director for streamlining automations for carrier information.Achieved 15% efficiency improvement through UI enhancements in ISApp wizard application.Executed a seamless transition from E-mail requests to CEH SR saving 636 hours yearly.Designing and publishing MBR for Insurance Services with detailed analysis on production, capacity utilization, quality, process enhancements and highlights to all the stakeholders.Lead business projects by coordinating with cross-functional teams to ensure smooth execution and minimal disruption to business operations.Oversee the development and implementation of business plans that align with organizational goals and objectives.Utilized MS Office tools to create detailed reports and presentations that communicate transition progress and outcomes to senior management.Leveraged problem solving skills and frameworks to develop solutions to business problems.Optimized business operations to minimize leadership’s time spent on operational tasks.Contributed to strategic planning processes (annual and ongoing).Contribute to impact measurement and communication strategies.Manage and provide insights into budgets and total annual spending.Foster relationships with client procurement stakeholders and help ensure compliance with client requirements.

Education

• Holy Cross School

  Primary School

• Rose Public School, Darbhanga

  Higher Secondary Certificate, Maths, Science

• Bengal College of Engineering and Technology

  Bachelor of Technology, Information Technology

• Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT

  Bachelor's degree, Information Technology

• Great Lakes Institute of Management

  Postgraduate Degree, Business Administration, Management and Operations

• DAV Public School, Muzaffarpur

  Secondary School Certificate, Maths, Science, English, Social Science, Hindi, Sanskrit