Priyanka Raina
Business Excellence | Lean Six Sigma | Process Improvement | Operational Excellence | Process Optimization
- Role
- Vice President, Commercial Lending Operations, Process Improvement at City National Bank
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Priyanka Raina
An accomplished Six Sigma-certified leader with 15+ years expertise in operational transformation, global service excellence, strategic consulting, business strategy and continuous improvement. Adept at leading global business transformation initiatives, optimizing service delivery and operational workflows, and deploying enterprise business systems to drive measurable efficiency improvements and service quality while aligning with business goals. Transformed the enterprise operating model to scale execution and empower teams by embedding agile, digital-first ways of working, aligning capabilities, leadership mindsets, processes, and collaboration models in partnership with business and People leaders. Architected enterprise methodologies, tools, and operating models to improve efficiency, strengthen risk management, enhance customer journeys, and unlock enterprise-wideproductivity through advanced automation, AI-enabled solutions, and best-in-class process design.A trusted advisor to executive management and leadership teams across Fortune 500 and Global successfully spearheading strategic business initiatives that streamline operations, positionstrategic change, and enhance customer experience by translating customer needs into business requirements.Optimize end-to-end service delivery and deploy scalable enterprise systems that enable global expansion and maintain regulatory compliance. Proven ability to foster a culture of continuous improvement and align operational goals with strategic business objectives, ensuring customer success and operational excellence through data-informed strategy execution. Developed executive-level value narratives and ROI frameworks that elevated C-suite conversations from technical features to enterprise o••••••••@gmail.compriyanka-raina.com
Experience
Vice President, Commercial Lending Operations, Process Improvement
Nov 2020 — Present · San Francisco, CA, US
Led strategic assessments within Lending Operations to identify process optimization and automation opportunities through process redesign and Lean methodologies. Developed implementation roadmaps prioritizing opportunities based on process maturity, business impact, and readiness. Drove enterprise transformation execution through tollgate governance, milestone tracking, and executive reporting, enabling on-time delivery, leadership visibility, and change adoption across teams.Built and embedded a culture of continuous improvement by developing a Lean Toolkit that provided a structured framework for identifying and executing improvement opportunities.Designed and implemented innovative, technology-enabled process models combining Leanprinciples, automation to create scalable, data-driven workflows. Ledprocess innovation initiatives leveraging RPA, workflow orchestration, process mining, and AI/GenAI to eliminate manual effort, reduce defects, and unlock enterprise productivity.Standardized and documented over 150+ processes using Lean tools such as Value StreamMapping (VSM) and Gemba walks, reducing process exceptions and variability. Defined and implemented performance metrics and KPIs to measure efficiency, productivity,and service quality. Drove the use of data and insights to support continuous monitoring, performanceimprovement and accountability across Lending Operations. Designed and facilitated ongoing QBR (Quarterly Business Review) MBR (Monthly Business Review) and strategy forums with executive leaders, enabling data driven discussions and timely decision-making.Established scalable data collection and analysis templates, evaluated internal performance against industry benchmarks, engaged stakeholders for qualitative insights, and synthesized findings to drive recommendations.
Education
University of Delhi
Bachelor of Commerce - BCom, Business/Commerce, General
Loreto Convent Delhi Cant.
High School, Commerce
1995 — 1997
Apeejay School Of Management
Bachelor of Business Administration - BBA
Apeejay School Of Management
Bachelor's Degree, Business Administration and Management, General
1997 — 2000
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