Priyanka Pulgam

About Priyanka Pulgam

Hi there! I’m a tech-savvy professional with a strong foundation in Salesforce (Lightning Experience, Apex, SOQL/SOSL, LWC, and more) and a passion for driving digital transformation and process optimization across teams and organizations.Over the years, I’ve built a career at the intersection of technology, project management, and stakeholder collaboration - translating complex business needs into scalable, efficient solutions. Whether it’s configuring custom objects and flows in Salesforce, automating workflows, leveraging Power BI for data-driven insights, or optimizing DevOps pipelines using GitOps, Jenkins, Docker, Kubernetes, and Terraform - I bring a practical, hands-on approach to problem solving.Tools I speak fluently: Salesforce, Microsoft Office Suite (Teams, Outlook, Excel, PowerPoint, SharePoint, Project—you name it), Trello, Jotform, Cvent, Jira, Confluence, Postman, Workbench, Snagit, Camtasia, and more. I\'m also well-versed in Honeywell\'s HPQR, TrackWise Digital, Global Learning Systems (GLS LMS), and various cloud platforms (AWS, VM, GitHub, Ansible).I thrive in fast-paced environments, especially those embracing Agile and Scrum methodologies. With a Lean Six Sigma Black Belt and a deep understanding of DevOps practices, I love digging into inefficiencies and turning them into high-impact opportunities.But tech is only half the story.What truly drives my success is a strong set of soft skills - clear communication, critical thinking, emotional intelligence, and an unwavering focus on people. I’ve led cross-functional teams, trained employees, managed projects under pressure, and built long-lasting relationships with clients and stakeholders.My mindset? Always learning. Always improving. Always delivering value.If you\'re looking to connect with someone who can bridge the gap between tech and business, drive innovation, and lead with empathy - let’s connect!Outside of work, I’m a passionate creator and lifelong learner. I co-founded Mitahara Pakshala, where we serve soulful, homely food cooked with pure ghee. As a trained Bharatnatyam dancer, yoga enthusiast, and avid traveler (17 Indian states and counting!), I love immersing myself in art and movement. I sing, play the harmonium, kalimba, and ukulele, write poetry, perform at open mics, paint, knit, and even craft teddy bears. With certifications in NLP and Hypnotherapy, my curiosity drives me to explore the mind, body, and spirit in creative ways.

Experience

1. Salesforce Delivery Lead

   NTT DATA

   Dec 2025 — Present

Education

• GSS BCA, Belgaum, Karnataka

  Bachelor of Computer Applications, Computer Applications

• KLS English Medium School, Belgaum, Karnataka

  10th Standard, Schooling

• Jain PU college of Science, Belgaum, Karnataka

  Science, Physics, Chemistry, Mathematics and Biology