Priyanka Paul

About Priyanka Paul

I am a Senior Program Manager / Program Leader with 18+ years of experience delivering large-scale, global programs across Healthcare, Supply Chain, Banking, Retail, Infrastructure, Cloud, & SaaS platforms. I specialize in turning complex initiatives into predictable, high-quality outcomes by combining strong execution discipline, stakeholder alignment, and people leadership.Currently, I work with a US-based product organization supporting Alphabet (via HCLTech), leading Supply Chain & Inventory programs. I own the end-to-end program roadmap, execution, releases, SLAs, & governance while managing a cross-functional team of 40+ members driving accountability, performance, & continuous improvement while ensuring alignment with customer priorities & delivery timelines. I act as the primary customer interface, handling escalations, translating requirements into execution plans, & bridging gaps between customer & HCL. I’ve delivered measurable value through on-time delivery, cost optimization, automation, productivity improvements productivity improvements via Enterprise Productivity Platform (EPP) initiatives, & cloud transformation initiatives on GCP and Cloud Data Fusion.Previously, at Herbalife, I managed Oracle ERP integration programs for Malaysia, China, and Israel across B2B, B2C, & B2G models, leading regulatory and flagship initiatives. I led project kickoffs, aligned global stakeholders, managed vendors, & owned project planning, budgeting, forecasting, risk management, stakeholder governance, & ensured delivery on schedule, scope, cost, and quality. My earlier roles in Assistian, NextGen Healthcare, HCL Technologies, Alten Calsoft Labs, & Wipro, where I led infrastructure modernization, healthcare platforms (EHR, PXP), banking payment systems, SAFe/Agile transformations, and RPA initiatives. I have consistently improved delivery efficiency, reduced cycle time and costs, strengthened release quality, & built scalable processes & worked on SAP & ERP implementations, SAFe & Agile transformations, & PMO governance initiatives including sprint planning, PI planning, capacity planning, release governance, retrospectives, & metrics-driven performance tracking.I am PMI-PMP certified, a SAFe Practitioner, & Certified Scrum Master, with deep hands-on experience in Agile, SAFe, Scrum, DevOps, Cloud, ERP, & enterprise delivery & PMO tools.I am passionate about driving transformation, enabling high-performing teams, & delivering outcomes that create real business value,customer trust,maintaining calm in high-pressure situations, & building high-performing, engaged teams.

Experience

1. Senior Program Manager

   HCLTech

   Apr 2024 — Present · Bengaluru, IN

   Senior Program Manager | US-based Product CompanyLead a cross-functional team of 40+ across Supply Chain and Inventory products, ensuring on-time, high-quality delivery.Own end-to-end program roadmap, execution, releases, SLAs, and governance aligned with customer strategy.Act as primary customer interface, managing escalations, support, and stakeholder communication.Translate customer requirements into actionable delivery plans and bridge gaps between Google and HCL.Drive resource management, capacity planning, and utilization optimization.Delivered EPP value through consistent on-time delivery, cost savings via automation, and productivity gains (Piper, automated cloud deployments).Led cloud transformation initiatives on GCP and Cloud Data Fusion, ensuring scalable and secure deployments.Proactively managed risks, dependencies, and mitigation plans; published WSRs and business case studies highlighting customer value.Program Manager | HerbalifeManaged Oracle ERP integration projects for Malaysia, China, and Israel across B2B, B2C, and B2G models.Led project kickoffs, stakeholder alignment, regulatory and flagship initiatives.Owned project planning, resourcing, budgeting, risk management, RACI, and governance.Collaborated with senior leadership, architects, vendors, and global tech teams to deliver projects on time, within scope and cost.

Education

• G.H. Raisoni College of Engineering(GHRCE), Nagpur

  Bachelor of Engineering - BE, Information Technology

  2005 — 2008

• Vimaltai Tidke Convent

  10th, Regular/General High School/Secondary Diploma Program

  1990 — 2000

• Lady Amritbai Daga College For Women of Arts,Commerce & Science And Smt. RP College of Home Science and Home Science Technology

  12th , Geology/Earth Science, General

  2000 — 2002

• Sikkim Manipal University - Distance Education

  Master of Business Administration - MBA, Project Management

  2011 — 2013

• Shri Datta Meghe Polytechnic

  High School Diploma, Information Technology

  2002 — 2005

Skills

• Regression Testing
• Stakeholder Management
• Project Management Office (Pmo)
• Agile Project Management
• Agile Methodologies
• Test Planning
• Project Management
• Test Automation
• Quality Assurance
• Agile & Waterfall Methodologies
• Functional Testing
• Manual Testing
• Risk Management
• Team Management
• Black Box Testing
• Scrum
• Project
• Technical Writing
• User Acceptance Testing
• Kanban
• Quality Management
• Project Coordination
• Pmo
• Testing
• Waterfall Project Management
• Project Delivery
• SEO Offsite Page Optimization
• Software Project Management
• SEO Backlinking
• Selenium