Priyanka K. Arora
Group Lead @Aarogya Aadhar
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WORK HISTORY
Group Lead @Aarogya Aadhar
Contributing to the One Nation One Health Card initiative under the Ayushman Bharat Digital Health Mission (Government of India). Responsible for tracking team performance metrics, reviewing operational submissions, and managing reporting dashboards to streamline communication and monitor attendance. Supporting efficient project execution through structured oversight and coordination.
EDUCATION
Lady Irwin College, University of Delhi
Post Graduate Diploma, Dietetics and Public Health Nutrition
University of Glasgow
Master's degree, Health Services Management
Delhi University
Bsc(honors) Home Science, Food Science,Nutrition Across Life-Span,Life Sciences (Zoology,Botany), Human Development
University of Glasgow
Masters, Health Services Management, Marketing
SKILLS
ABOUT PRIYANKA K. ARORA
Healthcare operations don\'t fail because of bad intentions. They fail when systems are inconsistent, performance isn\'t visible, and teams aren\'t equipped to self-correct. My work over the past six years has focused on solving exactly that.At HCL Healthcare, I worked across 15+ centres within the central quality and operations function, leading audits, closing compliance gaps, and building dashboards that gave leadership clear visibility into performance. Repeat non-compliance reduced by 30%, and care consistency improved by 25% through standardised protocols, corrective action frameworks, and structured mentoring of 25+ clinical staff.My foundation is clinical. As a dietitian at Safdarjung Hospital, a 1,500-bed tertiary care centre in Delhi, I managed 50+ patients daily and supervised food service operations for over patients. That frontline exposure shapes how I approach governance and operational design, grounded in bedside realities, not abstract models.I later added corporate healthcare experience at Reckitt, coordinating national product launches across medical, regulatory, and commercial teams. I hold an MSc in Health Services Management from the University of Glasgow, where my dissertation developed an implementation strategy for interoperable Electronic Health Records in India, covering workflow integration, system readiness, and data governance.Currently Assistant Manager, Medical Administration at Max Super Speciality Hospital, Vaishali. I\'m also exploring senior roles in Canada, with a particular interest in quality management and clinical governance.What I do best: make complex operations measurable, build teams that sustain standards, and convert audit insights into lasting performance improvement.CORE COMPETENCIES:Multi-Site Operations and Quality Management, Clinical Audits and Corrective Action, KPI Dashboard Development, SOP Design and Compliance Monitoring, NABH/JCI Frameworks, Team Leadership and Clinical Mentoring, New Centre Onboarding, Root Cause Analysis, EHR and HMIS Systems, Cross-Functional Stakeholder Management, Lean and Six Sigma, Strategic Change Management
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