Priyanka Ghosh

User Researcher @Now-U

London, GB

As a researcher with a primary focus on enhancing user experiences within the app/website. My role involved collaborating with the product team to guide feature development and enhancements aimed at boosting user engagement and retention.Responsibilities:Facilitated the development of research plans and participant guides to ensure a structured approach to user experience research.Conducted a wide range of UX research activities, including surveys, in-depth interviews, usability testing, and A/B testing, to gather valuable insights from users.Analyze research findings to extract actionable recommendations for improving the app/website\'s usability and overall user experience.Contributed to the organization\'s continuous growth by pioneering innovative research methods and tools, thereby enhancing our ability to better comprehend user needs and preferences.Skills:User Research, Product Strategy, Cross-functional team leadership, Product Strategy, UX Research Methods, User Cantered Design, Design Thinking, Stakeholder Management, Usability Testing, User Interviews, Design Research, Heuristic Analysis, Analytical skill, Project Plans, Journey Mapping, Affinity Diagram, Problem solving, Data Analysis, Teamwork, Presentation & Recommendations

Calcutta University, Kolkata

Bachelor's degree (Hons.), Geography

UX Design Institute

Diploma in UX Design , UX Design