Priyanka Chanda

About Priyanka Chanda

Our team at Interview Kickstart thrives on fostering professional growth, and as a Senior Program Advisor, I play a pivotal role in guiding IT professionals through their upskilling journeys. With a foundation in marketing from Netaji Subhash Engineering College, my approach is rooted in strategic solution selling and keen business acumen, ensuring that each client receives a tailored experience that aligns with the latest IT trends.In the dynamic field of education technology, our focus is on building long-term client relationships and driving new client acquisitions. We are committed to staying ahead of industry developments, and my ongoing education in Data Science at the International Institute of Information Technology Bangalore enhances our team\'s ability to provide insightful upskilling guidance, contributing to the growth and success of both our clients and upGrad.

Experience

1. Senior Business Development Associate

   upGrad

   Jul 2022 — Present · Bengaluru, IN

   Key Responsibilities:Training and Development: Conduct thorough training sessions for new joiners, ensuring they are well-equipped with product knowledge and effective sales pitches.Performance Analysis: Regularly analyze team performance metrics to identify areas for improvement and implement corrective actions as necessary.Client Engagement: Resolve client queries and issues promptly through various channels (call, email, virtual meetings), ensuring high satisfaction levels.Upskilling Guidance: Profile and understand experienced IT professionals, offering tailored upskilling plans aligned with emerging IT technologies and their career goals.Educational Presentations: Conduct virtual meetings to educate IT professionals on Data Science, Machine Learning, AI, and other relevant technologies, aligning our offerings with their needs.Customer Relationship Management: Maintain up-to-date records on CRM systems, ensuring all client interactions are logged and tracked efficiently.Communication and Engagement: Regularly share relevant information and updates with clients via email and messaging platforms to keep them engaged and informed.Onboarding and Support: Facilitate smooth onboarding processes for enrolled learners, providing ongoing support and guidance as they utilize our learning and career portal.Sales Follow-up: Conduct weekly follow-ups with clients to address any concerns, promote referrals, and encourage subscription renewals.

Education

• International Institute of Information Technology Bangalore

  Advance certificate Programme in Data Science, Data Science

• Taki Girls' Govt sponsored girls High school

  12th, Commerce

  2014 — 2016

• Holy child girls higher secondary school

  10th, General

  2004 — 2014

• Netaji Subhash Engineering College

  Bachelor of Business Administration - BBA, Marketing

  2016 — 2019