Priyanka Chanda

About Priyanka Chanda

Chief Business Officer and Global Transformation Leader with 22+ years of experience driving business growth, scaling Global capability centers, and modernizing enterprise operations across Retail, FMCG, Telecom, and Technology industries. Known for building profitable delivery engines, leading complex transformation programs, expanding global business footprints across US, Europe, and APAC, and designing and operationalizing Build–Operate–Scale models for Global Capability Centers.Currently at Quess Corp, accelerating market expansion, scaling high-value digital capabilities, and strengthening business performance through operational rigor and customer-centric execution. Focused on building enterprise relationships, orchestrating end-to-end GCC ecosystems including RPO and C2H partners, real-estate partners, technology OEMs, managed services and consulting alliances, and driving innovation-led enterprise value creation. Skilled in GCC setup, location strategy, warm-shell operationalization, multi-function organizational design, and India entity creation for parent enterprises.Previously led global delivery at Dell Technologies, owning enterprise strategy for a autonomous business unit. Influenced GTM and delivery alignment, led GDPR-compliant cyber governance, risk frameworks, BCP operations (including Microsoft FastTrack Command Center), and culture transformation programs. Prior to that, played key leadership roles in advancing business transformation, solution strategy, enterprise consulting outcomes, organizational restructuring, competency framework redesign, and leadership development.What matters most to me: Scaling GCCs and global delivery ecosystems that create strategic enterprise value Leading AI-enabled talent transformation, future-ready workforce upskilling, and adoption management Ensuring mission-critical uptime for regulated environments across BFSI, Pharma, Automotive, and Federal sectors Strengthening P&L performance through disciplined governance and capability-led growth Led cloud migration for 150 SAP customers to hybrid/hyperscaler models, creating new revenue streams Enabling digital transformation with measurable operational and customer impact Building accountable, empowered leadership teams that evolve with scale.My leadership approach is rooted in purpose, clarity, execution excellence, ecosystem orchestration, and building empowered teams delivering measurable business impact.If you’re looking to transform operations, scale capabilities, or enable faster growth, I’m here to help!

Experience

1. Chief Business Officer

   Quess Corp Limited

   May 2024 — Present · Bengaluru, IN

   Leading GCC-focused growth strategy across global enterprise clients.‣ Scaling high-value digital and operational capabilities.‣ Driving rapid revenue acceleration across diversified portfolios.‣ Strengthening P&L performance with disciplined governance.‣ Expanding enterprise relationships across key industry segments.‣ Improving delivery productivity with data-driven interventions.‣ Building a high-performing commercial and delivery organization.‣ Designing differentiated service offerings for transformation-led growth.‣ Improving enterprise customer success through execution excellence.‣ Driving account mining for measurable cross-portfolio expansion.‣ Enabling operational scalability through streamlined structures.‣ Institutionalizing leadership development for future-ready scale.

Education

• St. Joseph's High School

  High school

  1984 — 1997

• Sikkim Manipal Institute of Technology - SMU

  B.Tech, Computer Engineering

  1999 — 2003