Priyanka Tyagi
Solution Architect at Concentrix | Global customer experience services and technology company| Ex-Serco and Citibank
- Role
- Group Lead - Solutions and Pricing at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Priyanka Tyagi
Seasoned Operations & Solutioning Leader with end-to-end accountability across the…
Experience
Group Lead - Solutions and Pricing
Mar 2023 — Present · Gurugram, IN
Designing solutions that integrates Concentrix’s consulting, technology, and global outsourcing services to create value-added commercial proposal.Collaborating with cross-functional teams to gather business requirements and translate them into service and technical specifications.Supported RFPs and client workshops as part of the pre-sales team.Led CX transformation projects for Fortune 500 clients, enabling personalised, predictive customer journeys. Collaborated with product owners, business analysts, and engineering teams to translate business needs into scalable, secure architectures.Architected solutions using Genesys, NICE CXOne.Integrated multiple systems (CRM,legacy systems) to ensure seamless data flow and process automation. Delivered PoC’s, technical proposals, and architecture documents for per-sales engagements. Contributed to 30+ client pursuits across APAC and EMEA.Global experience:Delivered CX solutions for clients in APAC, Middle East, Europe & America.Worked with multi-shore team in APAC, Middle East, Eastern Europe and America.
Education
Jagan Institute of Management Studies (JIMS)
Bachelor of Business Administration - BBA
2001
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.