Priyanka Srivastava

About Priyanka Srivastava

Results-driven Finance & Collections Specialist with 7+ years of experience in e-commerce, logistics, and supply chain finance. Expertise in accounts receivable, dispute resolution, debt collection, customer service, and process optimization. Proven ability to reduce outstanding debts, enhance stakeholder communication, and drive compliance. Recognized for achieving 90%+ customer satisfaction and successfully preventing fraud losses of €50K.

Experience

1. Team Lead - Us Collections

   UPS Supply Chain Solutions

   Dec 2025 — Present

   Act as the primary liaison between associates and supervisors, ensuring smooth communication and effective task coordination.• Delegate and assign tasks to maintain workflow efficiency and meet daily operational goals.• Coach and mentor associates to uphold high service standards and improve team performance.• Provide system and workflow guidance, addressing associate queries and enabling a stronger knowledge base.• Stay updated on new service features and system enhancements through continuous training and self-learning.• Assist team members with complex cases and escalations, ensuring accurate and timely resolutions.• Take ownership of associate concerns and customer issues, ensuring full follow-through and satisfaction.• Support the department in resolving operational challenges and contribute to problem-solving efforts.• Prioritize multiple tasks effectively to meet deadlines while maintaining quality standards.• Escalate critical issues to supervisors promptly for timely decision-making and action.• Identify and implement process improvements to reduce errors, improve efficiency, and minimize costs.• Review quality and status reports, taking corrective actions to ensure compliance with policies and procedures.• Conduct internal audits, monitor exceptions, and maintain adherence to internal audit schedules.

Education

• Chirst Church College

  High School

  1997 — 2009

• City Montessori School

  Intermediate, Business/Commerce, General

  2010 — 2011

• Institute of Hotel Management

  B.SC IN HOSPITALITY AND HOTEL ANDMINSTRATION, Hotel/Motel Administration/Management

  2011 — 2014

• Jaipuria Institute of Management

  PGDM, HR , MARKETING

  2015 — 2017

Skills

• Management
• Powerpoint
• Microsoft Excel
• Training
• Microsoft Word
• Leadership
• Public Speaking
• Microsoft Powerpoint
• Talent Acquisition
• Teamwork
• Team Management
• Project Management
• Microsoft Office
• Sales
• Business Development
• Human Resources
• Research
• Customer Service
• Market Research