Priyanka Sonawane

Experience

1. Senior Consultant

   EY

   Aug 2022 — Present · IN

   Digital Transformation Projects:• Project: Automating the customer escalation mail segregation for leading Private Bank• Project: Enhancing Customer Service and On-boarding JourneyPM Highlights :• Coordinate and oversee project activities to ensure timely completion and adherence to project goals• Collaborate with cross-functional teams to gather requirements and define project scope• Monitor project progress and provide regular updates to stakeholders• Identify and mitigate project risks to ensure smooth project execution • Ensure project documentation is complete and up-to-date• Facilitate effective communication among team members and stakeholders• Conduct project meetings and provide clear direction to team members• Track project milestones and deliverables to ensure alignment with project timelines• Provide support and guidance to team members to enhance project performance• Analyse project data to identify areas for improvement and implement corrective actions • Ensure compliance with company policies and industry standards throughout the project lifecycle• Managing UAT, training and implementation of salesforce CRM for West zone covering on roll off-roll sales executives within a span of 2 months as part of sales process change management

Education

• National Institute of Event Management - NIEM

  Diploma

  2011 — 2012

• JSPM's Rajarshi Shahu College of Engineering

  Bachelor of Engineering (BE), Civil Engineering

  2012 — 2016

• Indian Institute of Technology, Delhi

  Certification Programme, Advance Programme in Technology & Artificial Intelligence Leadership

• International School of Business & Media

  Master of Business Administration (MBA), Logistics, Materials, and Supply Chain Management and Marketing Management

  2016 — 2018