Priyanka Singh

About Priyanka Singh

A progressive Team Manager, Strategic planner, Service delivery & Operations manager with the work experience of 9+ years and the ambition of providing solutions to the external clients, internal stakeholders, superiors, and colleagues. A sound strategy starts with the clear and right goal, having said that acknowledged for analytical strength and curious mindset to deep dive into a problem has always helped me in strategizing my approach for Customer retention, new customer acquisition and process improvement activities to increase the revenue. With my refine skill set, I bring client focused mindfulness which can support business growth. In the continuation of the same at present in Mercer consulting I am providing consulting services across the globe (APAC, UK, US) in the areas of increasing customer retention, new growth, cross/up sell opportunities and cost optimization. I am also supporting operations team to improve the global metrics. Prior to that I have worked with Gartner where I was leading 2 teams for new customer acquisition through pre sales support and customer retention through Event operations. I have also worked with Robert Bosch where I provided strategic direction and approach to generate the revenue from MedTech clients in Europe, UK and APAC regions. Also designed strategy for new MedTech product launch. While working with my previous organization as pricing & strategy manager at Narayana Health, I delivered successful strategies to optimize the pricing to scale up the footfall rate. Specialties: Strategy consulting, Operational metrics, Team management, Customer retention and acquisition, Corporate & market strategy, Process optimization, Market research, Stakeholder management, Prospect identification, Pre-sales, Marketing communication, Design thinking approach, Business analysis, RFP processOther than my management profession I am a fitness enthusiast, Volunteering for community service or charity work, also fond of knowing new things happening around the world. So if you wish to bounce ideas off of me then feel free to contact at P••••••••@gmail.com

Experience

1. Senior Manager - Consulting (Global Transformation), Global Metrics - Leading Asia

   Mercer

   May 2022 — Present · Gurugram, IN

   Key Skills: RFP process optimization, Business growth opportunities, Cross and up sell business analysis, Customer retention, data analytics

Education

• Indian Institute of Management Bangalore

  Master of Business Administration (M.B.A.), Strategy & Marketing

  2012 — 2014

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  Bachelor's Degree, Electronics Engineering

  2008 — 2012

Skills

• Spss
• Pricing Strategy
• C
• Microsoft Office
• Strategy
• Market Research
• Data Analysis
• Strategic Data Analysis
• Competitive Analysis
• Powerpoint
• Marketing Management
• Management
• Team Management
• C++
• Analytics
• Business Analysis
• Business Strategy
• Key Account Management
• Consumer Behaviour
• Power Point
• Team Leadership
• Ms Excel Pivot Tables
• Marketing Strategy