Priyanka Singh
Director- ISG Production Operation (Client Onboarding Regulatory Services)| Ex PwC
- Role
- Director at Morgan Stanley
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Priyanka Singh
Has extensive knowledge on areas of Operations Management, Client Servicing and Process…
Experience
Director
Aug 2021 — Present · Bangalore, IN
Understand and implement KYC standards, guidelines, policies and procedures. Identify special training needs that may benefit team members to increase team efficiency and quality.Face off to multiple teams to resolve KYC exceptions and obtain approvals where necessary. Exhibit the highest standards of customer service to our internal & external customers. Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices. Drive Process improvements and implement process changes as necessary. Interact with subject matter experts to develop FAQs and standard responses to common themed queries.Prioritize, track and consolidate escalations in an organized and concise manner. Act as an escalation point for client issues - troubleshoot cases and collaborate on solutions.Lead team members with their daily activities which includes meeting production & quality targets, prioritizing/ring fencing population based on the deadlines, case assignments, preparing MIS, leave management, floor support, cascading updates, mid & annual reviews etc. Taking care of Practice level responsibilities like updating leave forecast, depth chart, time motion study, automation ideas leading to process efficiency, trainings, etc.
Education
Sambalpur University
Post Graduate Diploma in Industrial Relations & Personnel Management
2008 — 2010
ST Gregorios English Meduim School
10th
Skills
- Event Management
- Budgets
- Administration
- Management Information Systems (Mis)
- Administrative Assistants
- Customer Service
- Office Management
- Microsoft Powerpoint
- Microsoft Word
- Travel Arrangements
- English
- Anti Money Laundering
- Event Planning
- Management
- Banking
- Risk Management
- Team Management
- Spreadsheets
- Due Diligence
- Microsoft Office
- Microsoft Excel
- Powerpoint
- Office Administration
- Training
- Lotus Notes
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