Priyanka Shah

About Priyanka Shah

With over 4+ years of experience in Conversational AI, I have contributed to developing advanced virtual agents tailored to industries such as banking, public services, and educational services.I specialize in building scalable, enterprise-grade conversational solutions using Dialogflow CX, Vertex AI, and Generative AI technologies. My expertise extends to designing intelligent agent architectures leveraging: Agent Development Kit (ADK) for modular, extensible agent frameworks AgentSpace for orchestrating multi-agent ecosystems and tool integrations Vertex AI (LLMs, Prompt Engineering, RAG, and Model Deployment) End-to-end Generative AI solution design, including grounding, embeddings, and retrieval pipelinesI focus on creating dynamic, context-aware, and data-driven conversational experiences that drive engagement while maintaining reliability, scalability, and security in production environments. My expertise includes:Designing and optimizing virtual agents using analytics-driven insightsImplementing Retrieval-Augmented Generation (RAG) architecturesIntegrating LLM-powered workflows into enterprise systemsMonitoring, evaluation, and continuous improvement of AI systemsEnhancing user satisfaction and operational efficiency across diverse sectors I also bring strong data analytics capabilities using MySQL, Tableau, and Power BI, enabling measurable business impact from AI deployments. Passionate about expanding my technical and leadership capabilities, I actively explore advancements in Generative AI, multi-agent systems, and cloud-native AI architectures while leading and collaborating with cross-functional teams.

Experience

1. Senior Conversational Ai Engineer

   Quantiphi

   Apr 2024 — Present · Mumbai, IN

Education

• International Institute of Information Technology Bangalore

  PG Diploma in Data Science, Data Science, Data science

• Dwarkadas J. Sanghvi College of Engineering

  BE - Bachelor of Engineering, Information Technology

  2017 — 2021