Priyanka Reddy G.
Senior Technical Support Engineer @Rubrik
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WORK HISTORY
Senior Technical Support Engineer @Rubrik
Assist customers with backup verticals, including advanced issues such as snapshots, replication, data recovery, networking, and vmware administrationStrong understanding with LDAP,SAML,SSO,SSL/TLS,KerberosStrong Knowledge on NAS and SAN storage. Assisted customer with issues relevant to NFS,SMB/CIFS Strong Knowledge on Cloud deployments,RestAPIs. Strong Knowledge on troubleshooting issues related to Archival lag, replication, space issues.Strong working knowledge on troubleshooting with Linux OS Strong Working Knowledge on deployments on Azure,KubernetesAssisted with Proof of concepts in timely and efficient manner.Assisted Customers with Deployments, Upgrades, apply controlled releases ( Hot fix/patches ) to upgrade the application Assisted customers on Phone as well as the cases that are generated from Ticketing system(salesforce)Assisted customers with M365 backup/restore failuresStrong Knowledge on reviewing the logs from Logz.io,Kibana
EDUCATION
International Technological University (ITU)
Master of Science (MS), Engineering Management
SRM University
Bachelor's degree
ABOUT PRIYANKA REDDY G.
With a seasoned background at Rubrik, Inc, my role as Senior Technical Support Engineer has been pivotal in resolving complex technical issues related to backup systems, cloud deployments, and Linux OS. Our team has established trusted relationships, ensuring customer technical needs are met, and contributing to successful Proof of Concept executions.My competencies include a deep understanding of deployments on kubernetes, Networking,NAS, SAML, SSO, and troubleshooting which have been instrumental in enhancing data recovery and system replication processes. Strengthened by a CCNA certification, I\'ve also enabled efficient deployments on Azure, demonstrating a commitment to continuous improvement and customer satisfaction.
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