Priyanka Rai
Backend || API || JAVA
- Role
- Help Desk Engineer at Nityo Infotech
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Priyanka Rai
I\'m a passionate Java developer with a strong interest in data structures and algorithms.…
Experience
Help Desk Engineer
Feb 2025 — Present · Gurugram, IN
Managed L2 support tickets via ICD ticketing tool for IBM users Provided multi-channel technical support — calls, emails & remote sessions🤝 Collaborated with IBM clients & internal teams for quick resolution and follow-up Assigned, tracked, and resolved incidents with strict SLA compliance Prepared daily Excel reports for issue trends, ticket aging, and resolution metrics Resolved technical issues related to Windows OS, VPN, Wi-Fi, Outlook, and printers Documented user issues, actions taken, and escalations clearly and professionally Assisted with system access, software troubleshooting, and hardware diagnostics
Education
Dr. A.P.J. Abdul Kalam Technical University
b.tech, Computer Science
2018 — 2022
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