Priyanka Priyadarshini

About Priyanka Priyadarshini

I am a client-focused & service-orientated Manager, offering nearly 07 years of a successful career, insightful experience and operational leadership in efficiently handling clients\' on boarding stage onwards leading to efficient operations and driving the overall growth of the organization through a strong team approach. As a versatile and results-oriented professional, I possess the ability to spearhead business to accomplish corporate plans and goals. My areas of expertise include assessing the student’s feedback, evaluating areas of improvement & providing critical feedback to the associates on improvements, and achieving higher student satisfaction matrices. Over the years, I have gained demonstrated expertise in leading teams to run successful process operations & developing procedures, & service standards for business excellence. As a visionary leader, I possess excellent cross-functional, interdisciplinary team management abilities, and hands-on experience in leading large project teams, resolving problems/ issues, and making sound decisions that enhance organizational goals. I am highly analytical, with strong attention to detail and a ‘can-do’ attitude. My constant hard work, perseverance and dedication to my work have brought me appreciation on multiple occasions for consistently rendering superior quality service across my professional career. Over the years, I have worked closely with seniors and peers, guided juniors and interns, and built a strong professional network. At this point in my career, I am ready to steer crucial functions for profitability and growth in a challenging role with diverse responsibilities. Please DM me or send a connection request if you’d like to discuss a job opportunity or a project that suits my skills. I’d be glad to hear from you.

Experience

1. Client Service Professional

   Amazon

   May 2023 — Present · Navi Mumbai, IN

   Provide excellent customer service to ensure a repeat clientele base- Monitor customer experiences by creating, evaluating, and improving customer interaction- Develop plans of action to optimize all aspects of the customer\'s experience; ensure customer satisfaction and boost company profits- Build relationships with the vendors, Manage Vendors, and Research

Education

• DY Patil University

  Master of Business Administration - MBA

• Institute of Business Studies and Research, Mumbai

  Bachelor of Business Administration - BBA