Priyanka Prasad
Resolution specialist (Quality & Escalation)Customer Support | Escalation & Dispute Resolution | Process Improvement | AI-Driven CX | Amazon
- Role
- Resolution Specialist at Amazon
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Priyanka Prasad
Customer Experience & Support Leader | AI-Driven CX & Process OptimizationI am a customer support professional with 5+ years of experience in high-volume, fast-paced environments like Amazon. My expertise lies in escalation handling, dispute resolution, and process automation, ensuring top-tier customer satisfaction (95%+ CSAT) and operational efficiency. What I bring to the table: Customer Support & Escalation Management – Managing complex cases with data-driven resolution strategies Leadership & Team Development – Coaching teams to deliver exceptional support experiences Technical Proficiency in In- House CRM Tools – Skilled in Microsoft Dynamics 365I am passionate about leveraging AI and automation to redefine customer service and excited about opportunities at innovative organisations (Microsoft India, Google India) to contribute to innovative customer success initiatives. Let’s connect!
Experience
Resolution Specialist
Mar 2022 — Present · Lucknow, IN
After fulfilling the role of Customer Service Associate for a period of two years, I have successfully completed a six-month interim phase to attain the permanent position of Resolution Specialist.
Education
University of Lucknow
post graduate, English Language and Literature, General
2008 — 2013
NMIMS CDOE
Postgraduate Degree, Operations Management and Supervision
Hindustan Aeronautics Limited, School
High School
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