Priyanka Prakash

About Priyanka Prakash

Dynamic and results-driven Operations Manager with a robust background in Training and…

Experience

1. Manager of Tnq

   Akvm Solutions Pvt Ltd

   Mar 2023 — Present · Gurugram, IN

   Collaborated cross-functionally with departments to identify and address quality issues, implementing corrective and preventive actions as necessary- Conducted internal audits and assessments to evaluate compliance with quality standards and drive continuous improvement initiatives- And understanding the process flows to enhance the organizational business and to maintain operational efficiency- The overall functioning of processes, identifying improvement areas and implementing adequate measures to enhance thesame. Setting up the targets, SOP & SLAs - Ramping up the team’s performance, and delivering value-added solutions which further enhance operations profitability- Executing individual development plans, performance goals along with performance appraisals by providing timely feedbackand coaching on ongoing basis- Executing process improvement initiatives to achieve maximum efficiency in various operations; working closely with various teams to identify improvement areas and/or in improvement projects and initiatives like AIM- Addressing or resolving the customer queries/complaints/issues on priority in order to achieve customer satisfaction matrices; following up with the clients for the same- Documenting and maintaining various weekly/monthly MIS reports (process/productivity); submitting the same to the management in order to facilitate decision-making- Showcasing skills in managing the entire site/hiring/OT planning/forecasting/multiple stakeholder’s communication- Identifying training needs of the staff, developing competency among the team members; conducting interviews to recruit the right talent & resources and developing employee competency- Providing regular and timely feedback to the team to avoid errors.