Priyanka Patil

About Priyanka Patil

I am an experienced Pharmacovigilance professional with over 14 years of experience in the industry. I have expertise in handling various PV databases and have experience coordinating end-to-end PV case processing activities while ensuring the quality of day-to-day service delivery. Throughout my career, I have initiated process improvements to enhance team-related metrics, achieved revenue targets, and managed unexpected volume spikes with available team sizes without impacting agreed service levels.My skills in capacity planning, effort estimation, stakeholder management, and client relationship management are well-honed.In terms of domain expertise, I am well-versed in Pharmacovigilance case processing. I have hands-on experience in processing Spontaneous/Solicited, Literature, Legal cases, ensuring adherence to client SOPs and guidelines. I have sound knowledge of ICH GCP, LEAN Six Sigma methodologies.Currently, I am working as an Associate Manager in Safety Operations at IQVIA RDS India Pvt. Ltd. In this role, I act as a line manager on safety projects and marketed product programs. I am responsible for workflow management, ensuring my team achieves project quality metrics, monitoring the quality of the team and taking initiatives to improve quality, managing deviations, finding root cause and developing preventive actions with effectiveness checks, client interactions, understanding and managing client expectations, reconciliations, measuring and managing impact on Agreed Service Levels, people management, leading and encouraging direct reports in continuous improvement of department work processes, among others.I have worked as a Team Leader at Cognizant Technology Solutions, where I coordinated end-to-end PV case processing activities and ensured the quality of day-to-day service delivery while initiating process improvements to improve team-related metrics. I was responsible for ensuring process-related metrics for the team with respect to productivity & quality scores, schedule adherence for the team through leave management and rosters, measuring and managing impact on Agreed Service Levels, managing employee retention, and contributing to recruitment, among others.I am self-reliant and require minimum supervision. I am methodical and pay attention to detail, and I can work both as an individual and a team player. I maintain sync and cohesiveness among team members and have good interpersonal skills. I am passionate about delivering quality work and constantly strive to improve myself and those around me.

Experience

1. Manager, Drug Safety Operations

   IQVIA

   May 2023 — Present · Mumbai, IN

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  M.pharm, Pharmaceutical Biotechnology

  2009 — 2011

• Sinhgad Technical Education Societys Sinhgad Institute of Pharmacy, Pune Mumbai Bypass Highway, Narhe Ambegaon,Dist.Pune 41

  Bachelor of Pharmacy (B.Pharm.)

  2005 — 2009

Skills

• Medical Writing
• CRO
• Protein Purification
• Assay Development
• Pharmaceutical Industry
• Sop
• Fda
• Drug Safety
• Gcp
• Hplc
• Regulatory Requirements
• Regulatory Affairs
• Lifesciences
• Life Sciences
• Clinical Research
• Clinical Development
• Peptides
• Standard Operating Procedure (Sop)
• Validation
• Clinical Trials
• Protein Chemistry
• Pharmacology
• Regulatory Submissions
• Quality Reviews
• Clinical Data Management
• Pharmacovigilance
• Gmp
• Ich-Gcp