Priyanka Patil
Problem Management Specialist @Canadian Tire Corporation
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WORK HISTORY
Problem Management Specialist @Canadian Tire Corporation
Toronto, ON, CA
Working as a Problem Management Specialist, supporting the identification and resolution of recurring incidents through structured root cause analysis.Collaborate with incident, change, and technical teams to implement preventive actions and reduce service impact.Actively contribute to continuous service improvement by analyzing trends, documenting problems, and ensuring timely follow-ups!
EDUCATION
University of Mumbai
Bachelor’s Degree, ELECTRONICS AND TELECOMMUNICATIONS
VPM'S POLYTECHNIC
Diploma, Industrial Electronics
Bhagavati Vidyalaya
SSC
Acces employment
Women in Technology Program
ABOUT PRIYANKA PATIL
Results-driven Business Systems Analyst and IT Service Management professional with 8+ years of experience in L2/L3 application support, incident, problem, and change management within high-availability banking and payments environments. Skilled in analyzing business needs, translating them into technical solutions, and ensuring seamless system operations that align with ITIL standards.Proven success in leading P1/P2 incident bridges, coordinating global teams across Europe (Finland, Denmark) and India, and restoring critical services within SLA. Certified ScrumMaster® and ITIL4® Foundation, with hands-on expertise in ServiceNow, SQL, Splunk, and Remedy.Strong background in requirement gathering, data analysis, release readiness, and QA/UAT coordination, contributing to smoother deployments and enhanced process efficiency. Experienced in CAB participation and cross-functional collaboration across business, infrastructure, and development teams.In addition to operational delivery, I bring documentation and governance expertise—developing SOPs, process flows, RCA reports, and compliance dashboards that improved audit readiness and decision visibility. Recognized for bridging the gap between business and technology, enabling data-driven process improvements and reducing recurring incidents.Now seeking to contribute this hybrid expertise in ITSM and business analysis to Business Systems Analyst, ITSM, production support or Operations Excellence roles across Canada.
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