Priyanka Paree Alphons

Customer Success Manager at Scrut Automation || Ex-Animaker.Inc || EX- Freshworks ||

Role
Customer Success Manager at Scrut Automation
Location
Chennai, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Priyanka Paree Alphons

Highly motivated and results-driven Customer Success Manager. Proven track record of managing Enterprise, Mid-Market, and SMB accounts in the ROW & US regions. Recognized as a Game Changer and Champion for achieving the lowest churn rates. I excel in creating and implementing strategic plans to drive faster and smoother customer adoption and engagement. By designing and executing Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), I ensure that customers receive the utmost value from our products and services. My primary focus areas revolve around maximizing customer success through customer adoption, retention, expansion, and advocacy. I am passionate about building strong relationships with customers, understanding their unique needs, and proactively identifying opportunities for growth and expansion. With a keen eye for customer insights and data analysis, I leverage key metrics to identify areas of improvement, implement targeted strategies, and achieve exceptional results. I drive customer satisfaction and long-term loyalty by effectively managing customer relationships and providing personalized support. If you seek a dedicated and proactive Customer Success Specialist who drives to drive customer success and achieve business goals, let\'s connect and explore how I can contribute to your organization\'s growth and success.

Experience

  1. Customer Success Manager

    Scrut Automation

    Apr 2025 — Present · Bengaluru, IN

Education

  • Vel Tech HighTech Dr.Rangarajan Dr.Sakunthala Engineering College

    Bachelor of Engineering - BE, Electronics and Communication Engineering

    2014 — 2018

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Priyanka Paree Alphons — Customer Success Manager at Scrut Automation in Chennai, IN | Unifers