Priyanka P.

Contiki Travel Specialist @Contiki

Toronto, ON, CA

A high - end youth brand - ContikiExperience in dealing with customers from all around the worldHandling different projects we get assigned for the growth of the business and to bring in more customers.Knowledge about all destinations: Aisa/Africa/Australia/New Zealand/Middle East/Latin America/Europe/North AmericaHandle sales and service enquiry contacts, including phone calls, emails, electronic leads and web chats, to meet the needs of external clients.Use and embrace the Consultative Sales Process(CSP) to generate sales, identifying exact client needs, and articulating features, advantages and benefits of various options.• Be accountable for personal sales and service metrics, with a focus on achieving targets• Be proactively involved in outbound sales initiatives when required, and support remote sales initiatives whenever possible.Maintain accurate and up-to-date knowledge of The Travel Corporation\'s proprietary IT system• Support our Customer Relationship Platform by accurately update client names, addresses, and contact informationActively participate in ongoing training & development initiatives, ensuring up-to-date knowledge of company product, policies and proceduresAssist in support and sales departments on a seasonal/rotational basis as required• Help with Warehouse Distribution needs during peak times• Work within the Travel Corporation\'s core values & standards of service, to build trusting relationships with clients, both internal and external, providing a seamless level of service, and maintaining a high level of business productivity.• Other duties as assigned