Priyanka Nalla
Servicenow Developer @Tata Consultancy Services
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WORK HISTORY
Servicenow Developer @Tata Consultancy Services
Hyderabad, IN
ServiceNow Admin/Developer with 3+ years of experience in ITSM, ITIL, HRSD and CMDB modules. Developed self-service Catalog items and onboarding workflows to reduce turnaround time for IT and HR processes.Built custom UI forms, fields, and dynamic variables to capture relevant user information efficiently.ITSM Implementation | Incident, Problem, Change Management, ITILConfigured and automated ITSM processes ensuring SLA adherence and operational efficiency improvements.Participated in bridge calls and root cause analysis to support business continuity and minimize downtime.Developed Employee Onboarding and Offboarding processes using ServiceNow HRSD, including configuration of lifecycle events, HR services, flows.
ABOUT PRIYANKA NALLA
ServiceNow Certified Developer specializing in ITSM, HRSD and ITIL implementations…
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