Priyanka Manwani

MBA | Senior Technical Support Engineer at ServiceNow

Role
Senior Technical Support Engineer at ServiceNow
Location
San Francisco, CA, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Priyanka Manwani

7+ years of industry experience in troubleshooting complex SaaS solutions, business analysis and reporting covering banking, insurance and healthcare industry. Tableau certified with a strong experience in building efficient BI solutions, root cause analysis, and supporting SaaS operation functions. Strong project management skills with proven ability to prioritize and manage multiple projects based on urgency and complexity.Technologies:Database: SQL, T-SQL, MongoDBData Visualization: Tableau, Klipfolio, Google Data Studio, IBM CognosData Analysis: Python, Microsoft ExcelMiscellaneous: AppDynamics, Splunk, Jira, Confluence, ScriptingCore Competencies: Reporting and Data visualization, Root Cause Analysis, Business Analysis, TroubleshootingAchievements:Certified SCRUM Agile Framework (SAFE) Practitioner Speaker @ Women in Business at UCSDPresident @ Toastmasters, ResMed chapter

Experience

  1. Senior Technical Support Engineer

    ServiceNow

    Aug 2020 — Present · CA, US

Education

  • San Diego State University

    Master's degree, Computer Science

    2013 — 2016

  • Thadomal Shahani Engineering College

    Bachelor's degree, Computer Science

    2009 — 2013

  • Westcliff University

    Master of Business Administration - MBA, Information Technology

    2018 — 2021

Skills

  • Data Visualization
  • Teamwork
  • English
  • Photoshop
  • Microsoft Excel
  • Powerpoint
  • C
  • Html
  • Java
  • Research
  • Sql
  • Windows
  • Databases
  • Negotiation
  • Teaching
  • C++
  • Business Analysis
  • Project Management
  • Outlook
  • Microsoft Office
  • Web Analytics
  • Machine Learning
  • Business Intelligence
  • Public Speaking
  • Customer Service
  • Database Development
  • Statistics
  • Data Management
  • Data Analysis
  • Cloud Computing
  • Microsoft Word
  • Big Data
  • Javascript
  • Data Modeling

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Priyanka Manwani — Senior Technical Support Engineer at ServiceNow in San Francisco, CA, US | Unifers