Priyanka Makwana
Customer Service Agent @Blue Ocean Contact Centers
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WORK HISTORY
Customer Service Agent @Blue Ocean Contact Centers
Halifax, NS, CA
Respond to customer questions and issues through phone, email, and live chat.• Represent the organization and the sport of tennis by consistently providing a positive and professional customer experience.• Help customers with membership registration, renewals, and event or tournament sign-ups.• Support tennis providers in navigating and using the organization’s technology to manage their programs.• Serve as a reliable resource for information on the organization’s policies, programs, and events.• Identify ways for customers to enhance their membership benefits and improve their overall tennis experience.
EDUCATION
Mohawk College
International Business Management, Business, Management, Marketing, and Related Support Services
Mohawk College
Postgraduate Degree, Logistics, Materials, and Supply Chain Management
Prin. M. C. Shah Commerce College
Bachelor of Commerce - BCom, Accounting and Business/Management
ABOUT PRIYANKA MAKWANA
Customer-focused and solutions-driven professional with strong background in assisting clients via phone, email, and chat in dynamic, fast-paced settings. Committed to providing exceptional customer experiences and resolving issues promptly. Proficient in using CRM tools, handling large volumes of service requests, and ensuring clear, accurate communication.
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