Priyanka Maity

About Priyanka Maity

19 years+ of professional experience in diverse fields- 9 yrs: Testing & Project/Product management using SDLC 2.0 methodologies & Agile framework- 4 yrs: CM remedial actions- 3.5 yrs: Product & Behavioural Training, Content Development, OJT Management, SME Management, Productivity in Customer metrices & Compliance - 4+ yrs: Business Strategy Planning, Execution and Evaluation for Global Disputes, Digital Servicing & India CEN- 17 yrs: Managed internal & external proprietors & vendors across departs & geographies• Skilled at Executive Negotiations, Influencing without Authority, Business Analysis, Crisis Management, Process Improvement & Streamlining

Experience

1. Director- Digital Product Operations

   American Express

   Jul 2024 — Present · Gurugram, IN

   Business Process- Colleague Experience Group (CEG)/Human Resource• Leading advancement of testing strategy across CEG systems to ensure smooth running of operations including development/maintenance of operational runbooks• Managing production issues determining business impact and incorporating learnings in product ideation process• Working in close partnership with technology and product teams to help drive effective system support using automation efforts to improve colleague\'s digital experience• Leading a team responsible for testing strategy execution to ensure efficient, comprehensive, high-quality delivery• Establish and maintain metrics to measure testing effectiveness and produce winning solutions for the improvement areas• Maintain and enhance Process Risk Self Assessments and co-ordinate self-testing efforts including governing flawless vendor operations

Education

• Kamala Nehru College, Delhi University

  Graduation, B.Com

  2002 — 2005

• St. Paul's School, New Delhi

  High School, Commerce

  1998 — 2002

• Symbiosis Institute of Management Studies

  Post Graduate Diploma in Business Administration, Finance, General

  2007 — 2009

Skills

• Team Management
• Call Centers
• Analysis
• Vendor Relationship Management
• Software Project Management
• Performance Management
• Rally
• Vendor Management
• Business Process
• Organizational Skills
• Hp Quality Center
• Process Improvement
• Agile & Waterfall Methodologies
• Business Analysis
• Training Skills
• Quality Assurance
• Uat Coordination
• Sdlc
• Istqb Certified
• Knowledge Sharing
• Project Management
• Management
• Training
• Leadership
• Outlook
• User Acceptance Testing
• Lync
• Itil V3 Foundations Certified
• Microsoft Office