Priyanka M Jeena
Data Operations Specialist at Egon Zehnder KCI | Quality Assurance Expert | Process Improvement Enthusiast | AIGPE LSS Green Belt Certified
- Role
- Data Operations Specialist at Egon Zehnder
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Priyanka M Jeena
A results-driven Data Operations Specialist with over 6 years of experience in quality assurance, data operations, and technical analysis across leading global organizations. Currently at Egon Zehnder, I specialize in streamlining data processes and ensuring operational excellence in a hybrid work environment.Prior roles include working at Webhelp where I contributed to improved service levels through robust QA frameworks, training, and performance evaluations. My work encompassed leading root cause analyses, preparing SOPs, and developing objectives for client satisfaction and operational KPI improvements to impact clients and the business.My career began at Concentrix as a Senior Technical Analyst, where I developed strong technical and analytical skills and laid the groundwork in IT support and customer service. Core Skills:Data Operations & Quality AssuranceRoot Cause Analysis & Process OptimizationKPI Monitoring & ReportingTraining and Team ManagementSOP Development and ComplianceCommunication with StakeholdersI’m passionate about systems, quality control, and using data to instigate decisions. Feel free to reach out if you want to connect.
Experience
Data Operations Specialist
Dec 2023 — Present · Gurugram, IN
Education
DAV Schools Network
PCM, PCM
Jagan Institute Of Management Studies(JIMS Rohini)
B.C.A, Computer/Information Technology Administration and Management
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