Priyanka M.

About Priyanka M.

Prior to attending the Katz Graduate School of Business, I have worked in the capacity of a banker, marketing consultant and project manager. I have worked in the United States and India and was fortunate to be able to visit China through my MBA program and learn about their culture and business practices. These experiences have given me invaluable international exposure.During my time in Axis Bank, I earned NCFM (NSE’s certification in financial markets) certificate to improve my practical knowledge and skills required to operate in the financial markets.As part of my Six Sigma Theory and Practice course, I earned my green belt certificate by completing a project with American Eagle to help with their ‘Reserve-Try-Buy’ initiative. During this project, we developed a project plan, set goals and documented existing processes (using swim lane and traditional process maps). At the end of the project we made recommendations that would help deliver a seamless in-store experience by improving their customers’ product knowledge and buying experience as well as enhance their store associates ability to engage with customers.I graduated from Sophia College of Mumbai University with a BA in Psychology. I attribute this education, combined with my banking career and international work exposure, to my strong analytical, problem solving and leadership skills and comfort in multicultural settings.My hard work and dedication has earned me a spot in Beta Gamma Sigma Honor Society which is an international business school honor society.

Experience

1. Vice President

   BNY

   Feb 2024 — Present · Pittsburgh, PA, US

   Procedure Writing: Developed and documented comprehensive procedures to streamline client service operations, ensuring clarity and consistency across all customer interactions.Artifact Maintenance: Managed and updated essential artifacts, ensuring they remained current and accurately reflected business processes and regulatory requirements.SharePoint Management: Utilized SharePoint to organize, store, and manage client-related documents, ensuring easy access for team members and maintaining data integrity.Records Management Coordination: Coordinated records management activities, ensuring that all client records were accurately maintained, securely stored, and compliant with regulatory standards.Claims & Complaints Handling: Efficiently handled client claims and complaints, providing timely resolutions while maintaining a high level of customer satisfaction.Independent Review Organization (IRO) Liaison: Acted as a key liaison with Independent Review Organizations, ensuring that all client-related matters were addressed with precision and adherence to industry standards.

Education

• University of Pittsburgh Katz Graduate School of Business

  Master of Business Administration (M.B.A.), Finance and Financial Management Services

  2014 — 2017

• Sophia College

  Bachelor of Arts, Psychology

  2003 — 2006