Priyanka Khakha
Customer Success Manager D2C @ Zippee | Bigbasket | Walmart
- Role
- Manager - Customer Success at ElasticRun
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Priyanka Khakha
I’ve always believed that business grows strongest when relationships do. As a Customer…
Experience
Manager - Customer Success
Nov 2025 — Present
Provide actionable, data-driven insights to help brands scale and optimize their business performance.2. Own and manage end-to-end brand launches, ensuring operational readiness and seamless execution.3. Accelerate revenue growth through successful account expansions.4. Own high-priority escalations and ensure timely closure with clear root-cause analysis and preventive actions.5. Identify early churn signals and execute retention strategies to protect revenue.6. Track key success metrics such as CSAT, NPS, retention, and account health to drive continuous improvement7. Drive continuous improvement by documenting learnings, improving SOPs, and reducing recurring issues8. Contribute to building scalable Customer Success processes as the business grows9. Collaborate with internal stakeholders to identify and resolve systemic issues, improving overall turnaround times.10. Monitor daily operational performance and proactively identify risks impacting SLAs and customer experience.
Education
Cambrian Public School
Intermediate
2011 — 2013
New Delhi Institute Of Management
PGDM
2016 — 2018
St. Xavier's College, Ranchi
Bachelor's degree
2013 — 2016
The Bishop's School
10th ICSE
2010 — 2011
Indian Institute of Management, Lucknow
Executive Certificate Programme in Customer Relationship Management
2022 — 2023
Indian Institute of Management, Calcutta
Executive Programme in General Management
2024 — 2025
Skills
- Microsoft Word
- Microsoft Office
- Sales
- Research
- Team Management
- Project Management
- Microsoft Excel
- Powerpoint
- Management
- Leadership
- Public Relations
- Team Work
- Microsoft Powerpoint
- Public Speaking
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