Priyanka Katiyar
IT Infrastructure & Network Administrator @TCS | Ex-ITI LTD
- Role
- IT Analyst at Tata Consultancy Services
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Priyanka Katiyar
A born Solver, who love to solve the challenges faced by the customer. Engineer with…
Experience
IT Analyst
Jun 2022 — Present
Provide service support to Customer on multiple devices over Service now and outlook ticket basis such as -* Solve the tickets on daily basis on service now portal and outlook in Domain like -Contact Center -Microsoft Administration, MS Teams -Xpression Server -Openscape 4K -ZOOM and so on.*Preparing Supporting Documents such as KB Article for customer requirements, User guide for Contact Center Agents, Power Point Presentation for new device/project and User training purpose.*Maintaining weekly report and present it to the customer and take feedback from the customer.*Direct build a key relationship with customer for their requirements and implementation all over the world for knowledge management and project management.
Education
GGIC Raebareli
High School
2003 — 2004
FEROZE GANDHI INSTITUTE OF ENGG AND TECHNOLOGY , RAEBARELI
Engineer’s Degree
2006 — 2010
Kanpur Institute of Technology
Master’s Degree
2011 — 2014
GGIC Raebareli
Intermediate (10+2)
2004 — 2006
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