challenging role in Incident, Problem and Change Management to leverage 9 years ofexperience ensuring service continuity, minimizing disruptions and driving processimprovements. Adept at managing major incidents, conducting RCA and coordinating structuredchange process to support organizational goals.Root Cause Analysis (RCA) SLA/OLA Monitoring and Reporting Emergency change handling Auditing and DocumentationTools: SRMS (Web and Client), Service Now
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Priyanka Karanam — Senior Analyst at Accenture in Bengaluru, KA, IN | Unifers