Priyanka Jain
Support specialist at Revolut
- Role
- Support Specialist at Revolut
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Priyanka Jain
A seasoned Customer Experience Manager with a rich background in Fintech firm and…
Experience
Support Specialist
Mar 2024 — Present · Indore, IN
As a Support Specialist at Revolut I play a critical role in ensuring customer satisfaction and problem resolution. My responsibilities typically include:1.**Customer Assistance:** Providing prompt, professional, and friendly support to Revolut customers via various communication channels like chat, email, and phone.2.**Issue Resolution:** Identifying and resolving customer issues, including account inquiries, transaction discrepancies, and technical problems related to the Revolut app or services.3.**Product Knowledge:** Maintaining a deep understanding of Revolut\'s products, services, and features to effectively address customer queries and provide accurate information.4.**Compliance and Security:** Adhering to regulatory guidelines and internal policies to ensure compliance and security standards are met when handling customer information and transactions.5.**Feedback Management:** Gathering and relaying customer feedback to relevant teams within Revolut to improve products, services, and overall customer experience.6.**Documentation:** Documenting customer interactions, issues, and resolutions accurately in Revolut\'s internal systems for future reference and analysis.7.**Continuous Learning:** Keeping up-to-date with industry trends, product updates, and best practices to enhance support delivery and customer satisfaction.8.**Team Collaboration:** Collaborating with other support specialists, as well as cross-functional teams such as product development and operations, to address complex issues and improve overall service quality.Overall, a Support Specialist at Revolut serves as a frontline representative, ensuring that customers receive timely assistance and solutions to their inquiries and issues, thereby fostering trust and loyalty towards the brand.
Education
Government Holkar science collage (DAVV) Indore M.P
Bachelor of Science - BSc, BSc in Biotechnology 2006-2008
2006 — 2008
Renaissance University Indore
Doctor of Philosophy - PhD, Business Administration and Management, General
Medicaps Institute of Technology and management. (DAVV) Indore
Masters of Administration (MBA) , Finance (Major) Marketing (Minor)
2008 — 2010
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