Priyanka Gupta
Senior Servicenow Technical Consultant @Accenture
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WORK HISTORY
Senior Servicenow Technical Consultant @Accenture
London, GB
EDUCATION
Birla Institute of Technology and Science, Pilani
M.E, Software Systems
Rajasthan Technical University
Bachelor of Engineering - BE
SKILLS
ABOUT PRIYANKA GUPTA
ServiceNow consultant and Solution Architect with over 15 years of professional experience and a robust background in software development.• Service Now Products : ITSM,CSM,SPM, FSM, GRC, Sec ops• Service Now / BMC Remedy/ITSM, AGILE (Scrum), JIRA• Software Product Development, functional specification documents, High Level design documents, Business Requirement document.• Handled multiple roles - Service Now/ BMC Remedy Developer,Solution Architect, Technical Business System Analyst, Functional Lead for SPM/CSM/ITSM• Proficient in scripting Business Rules, Script Includes, Client Scripts, UI Actions, JavaScript, and utilizing the GlideRecord API.• Successfully implemented integration solutions through Web Services, including RESTful and SOAP APIs.• Demonstrated leadership in guiding teams and collaborating with stakeholders to deliver ServiceNow solutions on an enterprise-wide scale.• ServiceNow Implementation Specialist – ITSM• ServiceNow Implementation Specialist – PPM• ServiceNow Certified Application Developer• ServiceNow Certified system Administrator• ITIL V3 Foundation certified.• eTOM certified.
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