Priyanka Guha

Client Relationship Management I CUSTOMER SUCCESS l GLOBAL BUSINESS DEVELOPMENT

Role
Director - Customer Success at Cendyn
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Priyanka Guha

Ingenious strategist and customer-focused professional with core strengths in needs assessment, business process understanding, requirement mapping, functional documentation, procedure development, training, and final project execution/documentation. Strong decision-maker with the Account Management skills, zeal to build a healthy customer relationship, retention of existing clients. Effective competence to collaborate with senior management for providing strategic inputs & IT vision, implementing new technologies & best practices. Ethical individual and adaptable professional with a committed attitude towards delivering quality results while meeting business deadlines. Solutions-oriented approach with excellent organizational abilities; efficient team player, effective communicator with strong analytical and time management skills.Focused Professional, developed comprehensive strategies to increase efficiency and enhance the relationship with clients and customers. A passionate and trusted advisor with critical problem-solving capabilities and effective resource deployment. Core strengths in streamlining customer services function by designing innovative systems and processes to generate high-value propositions for the customers.

Experience

  1. Director - Customer Success

    Cendyn

    Aug 2025 — Present

Education

  • Globsyn Business School

    Post Graduate, Marketing

    2013 — 2015

  • G.D. BIRLA CENTRE FOR EDUCATION

    High School, SCIENCE

    2006 — 2008

  • Student

    Master of Business Administration (M.B.A.), Marketing

    2013 — 2015

  • INTERNATIONAL INSTITUTE OF HOTEL MANAGEMENT

    Bachelor's Degree, ACCOMODATION OPERATION

    2008 — 2011

Skills

  • Management
  • Product Development
  • Business Strategy
  • Vendor Relationship Management
  • Microsoft Excel
  • Powerpoint
  • Negotiation
  • Strategic Planning
  • Microsoft Word
  • Hotel Management
  • Leadership
  • Customer Relationship Management (Crm)
  • Public Speaking
  • Sales Management
  • Microsoft Powerpoint
  • Social Media
  • Marketing Strategy
  • Teamwork
  • Team Management
  • Indenting and Stocking
  • Marketing
  • Microsoft Office
  • Sales
  • Business Development
  • Research
  • Pricing Strategy
  • Customer Service
  • Market Research

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Priyanka Guha — Director - Customer Success at Cendyn in Hyderabad, TG, IN | Unifers