Priyanka Gera
Distributer Service Manager (Dsm) @Progcap
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WORK HISTORY
Distributer Service Manager (Dsm) @Progcap
Delhi, IN
Delivering processes SLA ensuring Productivity and Accuracy of teams meeting SLA.•Review policy, SOPs, Process flows and identifying opportunities for process improvement.•Simplifying reporting of process for client and internal visibility. •Portfolio Management: Manage a portfolio of distributors, ensuring smooth operations and consistent growth in their business with Progcap.• Distributor Support: Serve as the primary point of contact for distributors, addressing their queries and providing end-to-end solutions for disbursals, invoice uploads, rejections, and related issues.• Business Growth: Drive distributor success by supporting new retailer onboarding, managing credit limits, and fostering long-term partnerships to expand market reach.• Operational Excellence: Ensure seamless communication and resolution of distributor concerns through prompt responses and proactive engagement.• Strategic Collaboration: Work closely with distributors to identify business opportunities and implement strategies for sustainable growth and operational efficiency.
EDUCATION
Guru Gobind Singh Indraprastha University
BCA, Computer Science
Jagannath International Management School,Vasant Kunj
PGDM, Marketing and HR
ABOUT PRIYANKA GERA
A results-oriented professional with extensive experience in customer service, banking operations, and distributor relationship management. Adept at fostering meaningful client relationships and delivering seamless solutions tailored to customer needs. Proven expertise in branch banking, financial transactions, and process optimization, ensuring operational excellence and zero errors. Recognized for exceptional leadership, effective time management, and the ability to thrive in fast-paced environments while maintaining top-notch service quality. Honored with multiple awards for exemplary performance, innovative problem-solving, and consistent customer satisfaction. Driven to join a forward-thinking team to contribute exceptional service delivery and operational support.
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