Priyanka G.
Team Leader - NOC | ITIL 4 Certified
- Role
- Information Technology Team Lead at ConnectWise
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Priyanka G.
6 years of experience in IT Operations environment.
Experience
Information Technology Team Lead
Dec 2021 — Present · Mumbai, IN
Handling a Team in NOC comprises of L1s, L2s and SMEs. Approx 60 techs.SLA management Taking Team Huddles.Taking interviews for new hire.Workforce management.Roster Management People Management Incident Management Escalation ManagementTraining the team.Auditing the work.Implementing new process and ideas.Liasion between team members and management.Motivating team members.Collaborating with different teams.Preparing reports and analysing data.Responsible for Performance Management, PIPs/BIPs and Appraisals.Took session of approx 500+ colleagues across the globe both on premise and virtually for Connectwise Way.Took one - on -one grooming and mentoring session of colleague through Leadership Mentor program.
Education
University of Mumbai
Bachelor of Science, Computer Science
2013 — 2016
Nirmala Memorial Foundation College of Commerce & Science
High School Certificate, Science
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