Priyanka Das

About Priyanka Das

Senior technical writer for products and services across versatile domains with 12 + years of relevant experience. Proficiency in designing, developing, publishing and maintaining a wide range of software manuals, guides and reports in multiple domains. Expertise in API documentation, web help development and Confluence documentation. Leading and managing the documentation team to ensure quality compliance and time-bound delivery of project documentation. Excellent team player, capable of multi-tasking and thrive in a deadline intensive environment. Overall, an eventful career of diversified experience in information technology, academics, research and development.Skills:• Software documentation • API documentation• Document review/edit• HTML based web-help• Documentation management• Deliver soft skill training• DITA concept and structured authoringSoftware Skills:• Microsoft Office: Word, Excel, PowerPoint• REST API Documentation: Swagger Editor• Atlassian Tools: JIRA and Confluence• Help Authoring Tool: Adobe RoboHelp (Adobe FrameMaker and XML DITA concept in basic level)• Image Editing Software: SnagIt, MS Paint, Adobe Photoshop (beginner level)• Diagramming Application: Microsoft Visio• Programming Language: HTML, JSON (beginner level)• Version Control / Revision Control Software: Tortoise SVN• Business Process Management Software: Bizagi• Wireframing Tool: Balsamiq Mockup

Experience

1. Senior Technical Writer - Senior Consultant

   Deloitte

   Oct 2018 — Present · Bengaluru, IN

   Designed, developed, published and maintained software documentation (Developers\' Guide, Implementation/ Deployment Guide, Administrators\' Guide, Release Notes etc.) for healthcare/ life sciences related products• Developed REST API documentation using Swagger Editor• Conceptualized, designed and developed HTML based structured web-help using RoboHelp• Analyzed JIRA stories written by development and testing team to identify potential elements for documentation, also creating and maintaining JIRA issues for documentation• Documentation in Confluence KnowledgeBase• Worked simultaneously in multiple projects following agile work methodology• Connected with cross-functional teams from different time zones through virtual meetings • Introduced unified review process and standardized version control throughout release cycles• Conducted training sessions on style guide, documentation features, commonly used tools and techniques etc.• Capacity planning and resource allocation for the documentation team members• Bestowed with ‘USI Spot Recognition Award’ two times and \'USI Applause Award\'

Education

• University of Calcutta

  Master of Science (M.Sc.), Zoology/Animal Biology

  2001 — 2003

• Ramakrishna Sarada Mission Sister Nivedita Girls School

  University of Calcutta, Zoology

Skills

• SEO
• Technical Writing
• Html
• Content Writing
• Ms Word, Excel, Powerpoint;Adobe Photoshop;Adobe Robohelp; Snagit; Visio
• Requirements Analysis
• Online Help
• Newsletters
• Training
• Robohelp
• Manuals
• Writing