Priyanka Das
Team Manager at Wipro
- Role
- Team Manager at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Priyanka Das
Support Manager with a proven track record of success in leading and managing a team of…
Experience
Team Manager
Aug 2022 — Present · Bengaluru, IN
Managing a team of 30-35 Enterprise Back Up and Storage Admins and using Web & Chat channel for support of our Clients.• Conduct Training for new engineers on the process and also get process documents updated on a weekly basis with the latest updates to reduce escalations.• Monitors the team mailbox and takes ownership of any escalated issues.• Conduct Root Cause Analysis (RCA) and co-ordinate with other team Managers/ application teams on resolving re-occurring incidents / requests.• Keep the clients informed about the progress and unplanned outages.• Be an escalation point and provide co-ordination and support for the business during high severity incidents.• Contribute to Service Level reporting to Sr. Management.• Lead team planning, decision making and service improvement activities.• Develop and implement ticket handling and escalation policies and procedures.• Leading, mentoring and monitoring the performance of Tech Support associates and Subject Matter Expert to ensure efficiency in process operations and meeting of individual and group targets.• Responsible for preparing Monthly & weekly Business Reviews for Performance management and sharing the same on conferences with Clients.• Performance Management by evaluating the Root cause analysis and construct triages to improve the process and run outlier management.
Education
Dibrugarh University
Master's degree
2012 — 2015
Dibrugarh University
Bachelor's degree
2009 — 2012
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.