Priyanka Damodar
Senior Technical Support Associate at Tech Mahindra
- Role
- Senior Technical Support Associate at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Priyanka Damodar
I am a legal recruiter at Avance Consulting, where I source and place qualified legal professionals for various positions in law firms and corporations. I am driven by the challenge of finding the best match for each position and client. I enjoy connecting with people and helping them advance their careers. Some of the skills and keywords that I want to highlight are legal talent acquisition, candidate assessment, offer management, contract staffing, legal market knowledge, networking, professionalism, and integrity. You can reach out to me through LinkedIn. If you are looking for a new legal opportunity or need help with your hiring needs, please don\'t hesitate to contact me. I would love to hear from you and discuss how I can help you achieve your goals.
Experience
Senior Technical Support Associate
Jan 2024 — Present · IN
Managed creation of Shared Mailboxes, Distribution Lists, and Microsoft 365 licensing using Service Now and MS Admin Centre.Provided technical support for users and services hosted on Microsoft Azure, including virtual machines, storage, and identity services.Troubleshooted and resolved VPN connectivity issues promptly to minimize downtime for remote users.Investigated and resolved user issues related to Azure AD login failures, MFA challenges, and conditional access restrictions.Administered user accounts and access via Active Directory, license reassignments (including for cloud services like Microsoft 365 and Azure).Provided comprehensive support for Windows OS, handling startup problems, memory, and disk utilization.Configured and oversaw POS, payment terminals, printer functionalities across various platforms. Handled billing inquiries and disputes related to POS machine subscriptions, transaction fees, and service charges.Supported desktops, laptops, iPhones, iPads and peripherals, resolving hardware and operating system issues.Supported the provisioning, deprovisioning, and management of Azure AD accounts and user roles.Implemented and managed Mobile Device Management (MDM) solutions for enhanced device security.Used remote tools (e.g, Remote Desktop, Teams, or AnyDesk) to diagnose and resolve user issues in real time.
Education
Osmania University, Hyderabad
Bachelor's of commerce
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